access to services

Time and time again people tell us that they find it difficult to access services because of a variety of reasons. Sometimes people simply don't know about available services or who to contact to get more information. Sometimes it's not clear whether people are eligible for services and how they can go about receiving them. Sometimes people are not being welcomed and treated with respect by staff and hence don't want to use services from those providers. And sometimes the right service just doesn't exist.

The LINk recognises that we need to improve access to services because there is no point improving services if people cannot access them. Therefore we consider access to services in everything we do. In addition
we have an access to services working group that is currently deciding on new projects.

At the moment we are specifically focusing on access to services for carers and on improving the Adult Social Care Contact Centre. Also, we are trying to make access to care services better by involving people in shaping the social care system in line with the recent government green paper on the future of funding for adult social care.

Access to Urgent Care Survey

Access to Services Information Leaflet